Departmental Growth

Wednesday, June 19, 2019

In an industry that is forever moving - changes within businesses are needed to keep up the pace. In recent months ACT have invested in businesses changes to increase efficiency and the quality of service we provide to our loyal and outstanding customers.

Customer Service & Technical

We value each and every one of our customers, taking pride on ensuring we can problem solve, prescribe and be available when you need us the most. To ensure this we have expanded our customer service and technical support team by two new members.

Arron Bell 


Arron joins our team on a part time basis as he continues his studies with Tyne Met College. The advanced manufacturing engineering qualification will help strengthen Arron's technical knowledge alongside his confidence in product knowledge and expertise in the cutting tool industry.


Lauren Richardson

In Lauren's 3 years at ACT she has thrown herself into exploring the world of the cutting tool industry to grow and develop her knowledge in order to showcase the benefits of cutting tools across the digital platforms for ACT. As a further step in her development, alongside her digital marketing work, she joins the customer service team as a point of call for all orders, enquiries and general queries customers should have.

We look forward to seeing the benefits to our new members and hope to see them settle into their new roles fittingly.


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We have been setting new standards in the accurate prescription of cutting tools since 2006.

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