ACT - Customer Service

Monday, February 13, 2017

ACT have a highly skilled and qualified customer service team who are the first point of call for customers on a daily basis.

This month ACT are welcoming Malcolm Rossiter to our customer service team. Malcolm will join in the role of customer service and technical executive to provide you with first-hand knowledge within the cutting tool industry. With an educational background in mechanical manufacturing engineering Malcolm will be on hand to provide you with any answers to queries in the technical side of the customer service team.

Malcolm is currently studying his BSC mechanical manufacturing engineering degree and within his education courses has gained first hand experience with CNC milling machines, laser cutting machinery and centre lathes. Our new customer service executive has previous experience in working under pressure when working to provide customer requirements in his previous job roles. All of this experience benefits his knowledge to develop within his ACT role.

With our team now growing to 5 members, we will be working towards providing you with an even more efficient service than ever before. ACT’s customer service team aim to improve the time in which quotes are sent to our customers, the speed in which we answer the phone and the time in which orders are placed to ensure next day delivery is guaranteed.

Call today for all your cutting tool requirements from our ACT customer service team on 0191 438 0200.

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About Us

Welcome to the Advanced Cutting Tools Website

We have been setting new standards in the accurate prescription of cutting tools since 2006.

It’s because we know that the right cutting tool from us means maximum uptime and output – for you.

Cut Costs, Not Corners

ACT is for those whose business success relies upon having access to the right product, at the right price, in the right place and at the right time… no ifs and no buts.

Your Success is Our Success

We understand that our customers are placing their spend and their reputation in our hands.

The right cutting tool is everything to us, to our customers, and to our customer’s customers.

Best of Both

Compromise? Not here.

Best Price and Best Quality

Huge buying power and immense product and industry knowledge means the right price and performance every time.

Right Tool and Right Time

Awesome supplier choice and our own fleet of delivery drivers means we can satisfy exact, immediate need.

Performance and Profitability

The know-how to prescribe with unerring accuracy means more uptime, output and profitability for you.

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