Advanced Cutting Tools – Customer Service Team

Monday, December 26, 2016

Customer Service

Over the years we have built a team of expert customer service team members to help our customers with all their cutting tool requirements. Progressing through the company as an apprentice Chloe has now become a valued member of customer service team. On a daily basis, Chloe places orders, works with returns and categorises deliveries for the next day delivery as well as supporting area sales managers.


As well as working amongst the ACT team, Chloe has some responsibilities of her own to ensure all of the cutting tools are sources and sent out on time. Whether it be, loading products in the vending solutions or checking and ordering stock. All of these tasks are necessities daily within ACT.


Every morning Chloe manages emails received from customer vending solutions, through our ERP system. Establishing when cutting tools reach minimum levels. This is called the minimum level, it therefore means that Chloe must monitor the ERP system and re-order the required tools. Without completing this requirement customers could possibly lose out on production as cutting tools would be missing for daily requirements.

Call Chloe now for any cutting tool needs 0191 438 0200.

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About Us

Welcome to the Advanced Cutting Tools Website

We have been setting new standards in the accurate prescription of cutting tools since 2006.

It’s because we know that the right cutting tool from us means maximum uptime and output – for you.

Cut Costs, Not Corners

ACT is for those whose business success relies upon having access to the right product, at the right price, in the right place and at the right time… no ifs and no buts.

Your Success is Our Success

We understand that our customers are placing their spend and their reputation in our hands.

The right cutting tool is everything to us, to our customers, and to our customer’s customers.

Best of Both

Compromise? Not here.

Best Price and Best Quality

Huge buying power and immense product and industry knowledge means the right price and performance every time.

Right Tool and Right Time

Awesome supplier choice and our own fleet of delivery drivers means we can satisfy exact, immediate need.

Performance and Profitability

The know-how to prescribe with unerring accuracy means more uptime, output and profitability for you.

Thank you

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